Return Policy
14-Day Return Policy
We want you to love your purchase! If you're not completely satisfied, you may return your item(s) within 14 days of delivery for a refund or exchange, subject to the terms below.
Eligibility for Returns
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Items must be returned within 14 days from the date of delivery.
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Items must be unworn, unwashed, and in original condition with tags attached.
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All original packaging (including boxes, bags, and labels) must be included.
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Sale items, final sale, and gift cards are not eligible for return or exchange.
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For hygiene reasons, underwear, swimwear, and earrings cannot be returned.
How to Start a Return
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Contact our customer service at AvelonLLC@icloud.com with your order number and reason for return.
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We will respond within 1–2 business days with return instructions and the return address.
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Ship the item(s) back using a trackable shipping method. Return shipping costs are the responsibility of the customer.
Refunds
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Once we receive and inspect your return, we will notify you of the approval or rejection.
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If approved, a refund will be issued to your original payment method within 5–10 business days.
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Original shipping costs are non-refundable.
Exchanges
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Need a different size or color? Reach out to us, and we’ll do our best to assist you.
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Exchanges are processed once the original item is returned and inspected.
Damaged or Incorrect Items
If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos. We’ll make it right as quickly as possible.